Frequently Ask Questions

Q01: What is the "Chong Kio Club" membership program? How can I join?

Q02: What are the benefits of becoming a member?

Q03: How can I earn points?

Q04: How can I check my current points balance?

Q05: What is the validity period of the points?

Q06: What products can be redeemed with the points?

Q07: Can I enjoy membership benefits when shopping on the official online shop?

Q08: Can I merge my points with those of my friends and family?

Q09: Can I have my friends or family members redeem store points on my behalf?

Q10: What happens to the refund or used points if I need to return a purchase?

Q11: Can I earn points when checking out as a guest?

Q12: How do I know if my order has been received?

Q13: How can I check the status of my placed order?

Q14: What payment methods are available?

Q15: Why am I unable to place an order and make payment?

Q16: Do you accept international orders?

Q17: Can I cancel my order?

Q18: How can I track/change the delivery address?

Q19: How to use a promotional code?

Q20: Exchange and return policy